Terms of Use

New Zealand Luxury Homes Limited operates as a curated digital marketing portal for premium residential and lifestyle real estate. We do not act as a broker, agent, intermediary, or legal representative in any property transaction.

All properties listed on the Platform are represented by independent, licensed real estate professionals. Any sale, negotiation, or conveyancing is conducted directly with the listing agent and their licensed brokerage in accordance with New Zealand real estate law.

NZ Luxury Homes does not receive a commission or fee on property sales. We provide a subscription-based marketing and listing service to real estate agents.

While every property is manually reviewed to ensure it meets our $3,000,000 NZD minimum threshold, we do not independently verify the accuracy of all property details, dimensions, descriptions, pricing, or photography provided by listing agents.

Buyers are strongly advised to conduct their own professional due diligence — including independent valuations, building inspections, legal title searches, and tax advice — before entering any property transaction.

Prices are indicative only. "By Negotiation," "Auction," and "Deadline Sale" listings do not constitute a fixed offer or binding contract.

Eligibility: Only licensed real estate agents representing properties with an expected market value of $3,000,000 NZD or higher are eligible to list on the Platform. We reserve the right to decline or remove any listing that does not meet this standard at our sole discretion.

Accuracy & Compliance: Agents are solely responsible for ensuring all listing content complies with the New Zealand Fair Trading Act 1986 and is truthful, accurate, and not misleading. Agents warrant that they are properly licensed under the Real Estate Agents Act 2008 and that all required disclosures have been made to their vendors.

Subscriptions & Billing: Agent subscription plans are billed monthly in advance via Stripe. No refunds are provided for partial billing periods. Subscriptions may be cancelled at any time via the Agent Dashboard; cancellation takes effect at the end of the current billing cycle.

Listing Content Licence: By uploading any property listing, photographs, videos, floor plans, descriptions, or other marketing material (collectively, "Listing Content") to the Platform, the agent grants New Zealand Luxury Homes Limited a non-exclusive, worldwide, royalty-free, sublicensable licence to host, display, reproduce, distribute, adapt, and use that Listing Content for the purpose of operating, promoting, and marketing the Platform — including across the NZ Luxury Homes website, social media channels, email newsletters, editorial features, print and digital brochures, and third-party advertising networks.

The agent warrants that they hold all necessary rights, consents, and permissions from the property owner, vendor, and any photographers or third-party content creators to grant this licence, and that the Listing Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party. The agent agrees to indemnify New Zealand Luxury Homes Limited against any claim, loss, or damage arising from a breach of this warranty.

This licence survives the removal of a listing from the Platform for any content already published or distributed in marketing materials prior to removal. Agents may request removal of Listing Content from active marketing channels in writing; however, NZ Luxury Homes is not liable for content already distributed or cached by third parties.

Listing Moderation: NZ Luxury Homes reserves the right, at its sole discretion, to edit, hide, reject, or remove any listing or Listing Content at any time — including for reasons of quality, accuracy, compliance, brand standards, or reputational risk — without notice or liability to the agent.

Prohibited Content: Agents must not upload any content that is defamatory, misleading, deceptive, illegal, infringing, or otherwise objectionable. Agents must not upload photographs, floor plans, or marketing material sourced from other agency websites, third-party listings, or stock libraries without the express permission of the copyright holder. NZ Luxury Homes is not liable for the content agents upload and may remove prohibited content immediately upon discovery.

Listing Limits: Active listing limits are determined by the agent's current subscription tier (Standard, Professional, or Elite). Listings exceeding the plan limit will not be published until the plan is upgraded or an existing listing is removed.

Private Collection Access: The Private Collection is an exclusive, invitation-style registry for qualified buyers seeking off-market and pre-market opportunities. By submitting a Private Collection registration, you confirm that all stated budget and preference information is accurate and provided in good faith. All materials and property details accessed through the Private Collection are treated as strictly confidential and must not be shared or redistributed.

Enquiries: When you submit an enquiry or book an inspection through the Platform, your personal contact details are shared directly with the listing agent. This does not constitute an offer to purchase or any legally binding commitment.

International Buyers: Overseas investment in New Zealand residential property may be subject to restrictions under the Overseas Investment Act 2005. It is the buyer's sole responsibility to obtain independent legal and financial advice regarding their eligibility to purchase property in New Zealand. NZ Luxury Homes does not provide legal or financial advice.

Saved Searches & Newsletters: By subscribing to property alerts or newsletter emails, you consent to receive automated marketing communications from NZ Luxury Homes. You may unsubscribe at any time.

Enquiry Routing & Lead Ownership: When you submit an enquiry through the Platform, your contact details are routed directly to the listing agent. NZ Luxury Homes does not guarantee a response within any timeframe and is not liable for the conduct, advice, or actions of any agent in follow-up communications. The relationship formed through an enquiry is solely between you and the agent.

Non-Circumvention: You agree not to use the Platform to harvest, scrape, or collect agent contact details, property data, or buyer information for resale, redistribution, competitive purposes, or the creation of any competing directory or marketplace. Any such activity is strictly prohibited and may result in immediate suspension of access.

The Platform uses artificial intelligence ("AI") and machine learning tools to assist with content curation, editorial research, property description drafting, feature extraction, market insights, and the Atelier Strategist advisory assistant. These tools are designed to enhance the user experience but do not replace professional human judgement.

AI-Generated Content: Some editorial articles, area guides, property descriptions, and FAQ content may be generated or refined with the assistance of AI. While such content is reviewed by our editorial team before publication, AI-generated material may occasionally contain factual errors, omissions, or outdated information. Users should not rely solely on AI-assisted content when making property, investment, or legal decisions.

Not Professional Advice: The Atelier Strategist and any other AI-powered tools on the Platform provide general information and marketing guidance only. They do not constitute legal, financial, tax, valuation, conveyancing, or real estate advice. No fiduciary, advisory, or agency relationship is created by any interaction with an AI tool on the Platform. Users must obtain independent professional advice before making any property or investment decision.

Agent Responsibility for AI-Assisted Listings: Agents who use AI-assisted tools (including the Copy Coach or Autofill features) to draft or refine listing content remain solely responsible for the accuracy, completeness, and compliance of that content with the Fair Trading Act 1986 and all other applicable laws. AI-generated suggestions must be reviewed and verified by the agent before publication.

No Warranty on AI Output: NZ Luxury Homes does not warrant that AI-generated content is accurate, complete, current, or free from bias. AI tools may produce unpredictable results, and users acknowledge and accept this inherent limitation.

All content on the Platform — including editorial articles, property descriptions, curatorial copy, photography, logos, and interface design — is the intellectual property of New Zealand Luxury Homes or its licensors and is protected under New Zealand and international copyright law.

Unauthorised reproduction, scraping, redistribution, or commercial use of any Platform content is strictly prohibited without prior written consent.

Agents agree to indemnify, defend, and hold harmless New Zealand Luxury Homes Limited, its directors, employees, and technology partners from and against any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or relating to:

• Any Listing Content the agent has uploaded, including claims of intellectual property infringement, misrepresentation, or inaccuracy.
• Any conduct, communication, or transaction between the agent and a buyer or vendor.
• Any breach by the agent of these Terms, the Fair Trading Act 1986, or the Real Estate Agents Act 2008.
• Any claim by a property owner, vendor, or third party regarding the agent's right to list or market a property on the Platform.

NZ Luxury Homes reserves the right to suspend or terminate an agent's account and remove all associated listings at any time, with or without notice, where:

• The agent breaches any of these Terms or fails to maintain an active subscription in good standing.
• The agent's real estate licence lapses, is suspended, or is revoked.
• The agent engages in conduct that, in NZ Luxury Homes' sole discretion, brings the Platform into disrepute.
• A listing is the subject of a credible complaint, legal claim, or rights dispute.

Upon termination, all active listings will be removed from the public Platform. The Listing Content Licence (Section 3) survives termination for any content already published or distributed in marketing materials prior to the termination date. No refunds are provided for partial billing periods following suspension or termination for cause.

To the maximum extent permitted by New Zealand law, New Zealand Luxury Homes, its directors, employees, and technology partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or reliance on any property listing, agent representation, or editorial content on the Platform.
• Any transaction, negotiation, or communication between buyers and agents conducted outside the Platform.
• Any technical interruption, data error, or platform downtime.

Good Faith Negotiation: Before initiating any formal dispute resolution, the parties agree to first attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Platform through direct negotiation. A party initiating negotiation must provide written notice to the other party, and the parties shall have thirty (30) days from receipt of such notice to attempt to resolve the dispute.

Binding Arbitration: Any dispute, claim, or controversy that is not resolved through good faith negotiation within thirty (30) days shall be finally resolved by binding arbitration administered in accordance with the New Zealand Arbitration Act 1996. The arbitration shall be conducted in New Zealand, in the English language, by a single arbitrator agreed upon by the parties. If the parties cannot agree on an arbitrator within fifteen (15) days, one shall be appointed by the President of the Arbitrators' and Mediators' Institute of New Zealand (AMINZ). The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver: Each party agrees that any arbitration or legal proceeding shall be conducted on an individual basis only, and not as a class action or other representative proceeding. The parties expressly waive any right to participate in a class action or class-wide arbitration.

Exception for Urgent Relief: Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to protect intellectual property rights, prevent irreparable harm, or address urgent matters where arbitration would not provide an adequate remedy.

Governing Law: These Terms of Use and any arbitration or legal proceeding arising hereunder shall be governed by and construed in accordance with the laws of New Zealand.

We reserve the right to update these Terms of Use at any time. Any changes will be reflected by updating the "Last Updated" date above. Continued use of the Platform following any changes constitutes acceptance of the revised terms.

For any questions regarding these Terms of Use, please contact: